“Episode 4: Customer Service that Creates Raving Clients” delivers unique insights into developing an in-salon culture and encouraging behaviors within your salon to create high value word of mouth from your clients. Our experts will discuss strategies that elicit powerful reactions from customers which also happen to be the least costly way of generating business. The education covers chapters on Defining Customer Service, Service Integration, Gathering client information, Creating a Culture of Service, Delivering More - Exceeding Expectations, Active Listening, Leveraging relationships and Consultations that delivers excellence and sales.
Featured industry experts include: Roger Peter of Peter Conte Salon, one of the most respected salons around in New Jersey; Richard Calcasola, of the Maximus Salon & Spa, which has over 40 years in the hair business with over 150 employees; Bonnie Waters, of the Changes Salon & Day Spa, which employs over sixty stylists; Salon Success Hall of Famer Ralph Aucion, the owner of Soluna Salon & Day Spa; Reg Law of PR at Partners Salon, which has over 15 locations; Susie Galvez of Face Works Day Spa, an internationally-known beauty expert and leading consultant in the spa industry; and Dayton Mast of L’image Salon, an international trendsetting salon, among others! We’ve also featured Salon Success Hall of Famers John Atchison of John Atchison Salon, Mike Chaves of S.M.A.R.T. Group and Judi Little of Toppers Spa. Entrepreneurs with a keen business acumen such as Jay Goltz of Artists Frame Services, the world’s largest framing store; Tony Hsieh, Founder at Zappos.com; David Neeleman, CEO of Jet Blue Airlines; Mike Faith of Headsets.com, which grew to $30M in sales within its’ first two years; Paul Grangaard, CEO and President of Allen Edmonds Shoe Corporation; and Gert Boyle, Co-founder of Columbia Sportsware, which grew to $1.3 billion in revenue, provide input on running and growing a successful business.
Get to know TeleTime
TeleTime is the producer of the “Salon Success” business video series and symposiums. The program has experienced a following of over 5,000 growing salons from around the world. TeleTime has produced over 1,000 business programs targeted to the national entrepreneurial community working with Inc. Magazine, Black Enterprise, BusinessWeek, Fortune, The SBA and others. We have realized an invaluable methodology of delivering this type of business building education. Check out this short preview announcing the re-launch of this series and what some famous salon owners are saying about it. Also each episode has a short free look at some of the content.
These revamped “Salon Success” business building programs are unparalleled within the industry. Each program is the result of over 30 hours of content cherry-picked to create approximately 35 minute videos of jam packed business building education. Further, each program features a multitude of highly successful Salon Owners, with external industry Fast Growth Entrepreneurs sharing relevant eye opening education and clips from past Salon Success business all stars.
EPISODE 1: Hiring and Motivating Employees
EPISODE 2: Enabling Employees To Do What They Gotta Do
EPISODE 3: Marketing Strategies that Build Traffic and Image